Need Help? Open a Support Ticket

Our technical and operations teams are ready to assist you with API integrations, transaction inquiries, and POS terminal management.

Support Ticket Request Form

Provide complete details for quick resolution by our support engineers.

1. Contact & Merchant Profile

Full Name / Account Holder *

Contact Email Address *

Phone / WhatsApp Recommended

Company / Merchant ID Optional

2. Issue Classification

Issue Category *

Transaction Ref / Order ID If applicable

Priority Level * Select a level

🟢 Low

< 24h

🟡 Medium

< 6h

🟠 High

< 2h

🔴 Urgent

< 30min

3. Description & Attachments

Subject Summary *

Detailed Description *

Attachment / Screenshot Optional • Max 5 MB

Drag file here or browse

Allowed formats: JPG, PNG, WEBP, PDF (receipts, error screenshots)

SSL Encrypted transfer & instant dispatch to on-duty engineers

Direct WhatsApp 6d/7

For critical outages impacting live store collections:

🔴 Urgent < 30 minutes

🟠 High < 2 heures

🟡 Medium < 6 heures

🟢 Low < 24 heures