Terms of Service - MaishaPay | General Terms and Conditions

Last updated: January 20, 2025

General terms and conditions for Maishapay services and website.

By accepting the terms and conditions on the website https://www.maishapay.net ("Maishapay Website") or by accessing, using, or benefiting from any part of the Service, users ("You"/"Merchant") expressly agree and consent to be irrevocably bound by these "General Terms" and all terms set forth herein. A reference to You shall also mean and include Your organization, as applicable. If You do not agree with any of these Terms and Conditions, You must immediately cease accessing and/or using the Maishapay Website or other portals, or the Services provided under these Terms and Conditions. Your continued use of the Maishapay Website constitutes Your confirmation of these Terms and Conditions. You may also consult this web page periodically to stay informed of the current version of the Terms and Conditions.

Definitions

MaishaPay : Refers to the payment platform and its associated services.
Utilisateur : Any individual or entity accessing the website or using its services.
Marchand : Any person or business registered on the MaishaPay merchant platform to sell goods or services.
Services : Refers to all features and solutions offered on the MaishaPay merchant platform.

Purpose

These Terms of Service are intended to define the terms and conditions of access and use of the MaishaPay merchant platform, as well as the rights and obligations of users.

Site Access

Access to the site is restricted to users of legal majority with full legal capacity.

The user must possess an internet connection and compatible hardware/device to access the site and use the services.

MaishaPay reserves the right to restrict access to the site in the event of non-compliance with these Terms.

Account Registration & Usage

1. To use certain services, you must create a merchant account. You are responsible for all information provided during registration.

2. The user undertakes to:

Provide accurate and up-to-date information.
Maintain strict confidentiality of their login credentials.
Promptly notify MaishaPay in case of any unauthorized or fraudulent use of their account.

3. MaishaPay reserves the right to suspend or terminate an account in the event of violation of these Terms.

Use of Services

1. The services are strictly reserved for lawful use compliant with these Terms.

2. It is prohibited to use services to:

Conduct fraudulent transactions.
Sell illegal products or prohibited services.
Infringe on third-party rights (copyrights, trademarks, etc.).

3. Merchants must adhere to all local laws and regulatory provisions in commercializing their goods or services.

Obligations of MaishaPay

1. MaishaPay undertakes to:

Ensure secure access to services.
Provide technical support when needed.
Protect users' personal data in compliance with applicable laws.

2. MaishaPay is not liable in case of:

Misuse of services by a user.
Loss or theft of login credentials.
Temporary outage of the site due to maintenance work.

Payments & Transactions

All payments processed via MaishaPay are secured and conform to international standards:

Applicable transaction fees will be clearly communicated prior to each payment.

Disputes concerning a transaction must be reported to MaishaPay within 7 days.

Intellectual Property

All contents on the site (logos, texts, images, etc.) are the exclusive property of MaishaPay or its partners.

Any unauthorized reproduction, distribution, or use of these contents is strictly prohibited.

Data Protection

MaishaPay collects and processes personal data in accordance with its Privacy Policy.

Users retain the right of access, rectification, and deletion of their data in accordance with applicable legislation.

Limitation of Liability

MaishaPay shall not be held liable for financial losses, data loss, or indirect damages resulting from the use of the site.

The user remains solely responsible for their use of the services and information shared on the site.

MERCHANT ONBOARDING

Merchant onboarding with Maishapay shall be conducted in accordance with directives prescribed by relevant regulatory authorities.

The Merchant acknowledges and agrees that Maishapay may utilize third-party tools to inspect the Merchant website in order to identify high-risk keywords, verify physical addresses, and validate disclosed commercial categories.

COLLECTION AND SETTLEMENT OF FUNDS

Maishapay shall collect merchant client payments into the escrow account and settle these funds to merchants within a timeframe of T+2 days, where "T" represents the transaction date ("Settlement Cycle"); or as otherwise agreed with the merchant. In the event of bank delay, settlement occurs on the business day following bank receipt.

Maishapay acts solely as an intermediary collecting funds and settling to designated merchant accounts. Maishapay is under no circumstances responsible for the quality, quantity, or defects of merchant goods or services. The merchant remains solely responsible to their end customers.

Where the Merchant utilizes Payout Services, Maishapay executes transfers per Merchant instructions. Maishapay bears no liability for misdirected payouts provided Merchant instructions were correctly executed.

Settlement of funds is subject to authorized deductions. Maishapay is entitled to deduct its platform service fees, taxes, chargebacks, and refund amounts from pending merchant settlements.

CHARGEBACKS

1. Maishapay provides its platform to merchants to accept payments across multiple rails (cards, mobile money, digital wallets, bank transfers). In the event that funds were debited while transaction status is unconfirmed, Maishapay commits to resolving disputes within the prescribed regulatory timeframe.

REFUNDS

1. Refunds represent reversal transactions transferring full or partial funds back to the customer's source funding account. Refunds apply only to completed transactions subject to merchant refund policies. Scenarios include:

i. The customer altered consumption choice before/after delivery.
ii. Refund initiated by the merchant in cases:
- 1. Product/service is out of stock
- 2. Status discrepancy between merchant and gateway where transaction succeeded on MaishaPay

Refund processing flow:

Client or Merchant can initiate full refunds to original source account.

The refund workflow operates as follows:

The merchant initiates the refund request.
Maishapay validates cumulative amount, original order validity (under 1 year), and merchant rules;
A synchronization confirmation response is provided upon validation;
Maishapay deducts refund sum from pending merchant settlement reserves;
Bank refund instruction is dispatched next business day for batch rails;
Upon banking acknowledgment, "Refund Successful" notification is dispatched;
Customer source account is credited with the refund value.
Exception cases apply if customer account/wallet is closed or restricted, requiring manual adjustment.

Governing Law & Jurisdiction

These terms are governed by the applicable law in the country of registration of MaishaPay. In case of dispute, competent courts shall be those within the jurisdiction of MaishaPay.

Contact Us

For any question or inquiry concerning these Terms, please contact our support team at:

support@maishapay.net